This policy explains how EMATRIX SOFTWARE SOLUTIONS, operating Emvora (the "Service"), collects, uses, and protects personal data belonging to three kinds of people: travel agency staff who use the platform, hoteliers and their staff who use the hotelier portal, and travelers/guests whose booking details an agency or hotelier enters into the platform on their behalf.
If you are a traveler or guest and believe an agency or hotel has entered your information into this platform, the agency or hotel you dealt with directly is the "data controller" for that information — this policy describes how Emvora processes it on their behalf as the platform provider.
| Category | Examples |
|---|---|
| Account information | Name, email, phone, business/agency/hotel name, login credentials (stored as a salted bcrypt hash, never in plain text) |
| Business records you enter | Customer/guest names, contact details, itineraries, quotations, bookings, invoices, supplier/vendor details |
| Payment information | Subscription payment status and transaction references. Full card numbers are never handled or stored by Emvora — payments are processed directly by Razorpay, our payment processor |
| Uploaded files | Hotel/property photos, payment proof screenshots, company logos and documents you choose to upload |
| Usage & device data | IP address, browser/session information, and activity logs, used for security (e.g. detecting suspicious login activity) and troubleshooting |
We do not sell personal data. We share it only:
When a travel agency books a room through the hotel marketplace, the information necessary to fulfill that booking (guest name, stay dates, contact details, and the booking reference) is shared with the hotelier so they can prepare for and honor the stay. A hotelier's listed rates and availability are, in turn, visible to agencies using the marketplace. Neither party may use information gained through a booking to contact the other's customer for an unrelated purpose.
Measures actually in place on this platform include:
No method of storage or transmission is 100% secure; we cannot guarantee absolute security, but we take these measures seriously and update them as the Service evolves.
We retain account and business-record data for as long as your account is active, and for a reasonable period afterward to comply with legal, accounting, or dispute-resolution obligations. You may request deletion of your account and associated data as described under "Your Rights" below, subject to records we are legally required to keep (e.g. financial/tax records).
We use a session cookie to keep you signed in, set to be inaccessible to page scripts and sent only over HTTPS in production. We do not use third-party advertising or tracking cookies. If you use browser storage features on any page, that data stays in your own browser and is not something we collect.
Depending on your location, you may have the right to:
To exercise any of these rights, contact us using the details below.
The Service is intended for business use by adults (18+) acting on behalf of a travel agency or hotel. We do not knowingly collect personal data from children.
Our infrastructure is hosted in servers that may be located outside your own country. Where we transfer personal data internationally, we take reasonable steps to ensure it continues to be protected consistent with this policy.
We may update this policy from time to time. For material changes, we will make reasonable efforts to notify active users (by email or an in-app notice) before the change takes effect.
| Operating entity | EMATRIX SOFTWARE SOLUTIONS |
| Address | 1st Floor, Khan Complex, Main Road, near HDFC Bank, Srinagar 191121, Jammu & Kashmir, India |
| info@ematrixsoftwaresolutions.com | |
| Phone | +91-7006968379 |